The access to the customer and technical support that a cloud hosting company provides can tell you a lot about the services which they provide as well. In the event that you can use just e-mails and / or tickets, you have most probably found some reseller and not the actual website hosting provider. If this is the case, you will have to wait for a few days so as to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the true web hosting company for further assistance. If the supplier offers you different options for communication with short response time that are available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you will receive prompt assistance and top-notch support because they will have immediate access to the servers where your account is. Whatever the trouble - sales or technical, it is generally better to be able to get hold of your website hosting company directly through your preferred way of communication.

24/7 Customer Support in Cloud Hosting

Our cloud hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting solutions well before you make an order or you are a current client and you have any question or a problem, you can contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; emails and support tickets for more technical issues or any matters that require longer time to research and resolve. In contrast to a number of other website hosting providers, our trouble tickets feature a warranted maximum reply time of only 1 hour, therefore no matter what your trouble is, it will be resolved on time and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply feature 24/7 customer and technical support, so regardless of what problem you experience, you're able to contact us and we will assist you straight away. The guaranteed reply time for any e-mail message or ticket that you open via your Hepsia hosting Control Panel is only one hour; usually the reply time hardly ever is more than 20 minutes. We also provide phone support with a couple of local numbers internationally and a live chat, which means that you are able to contact us and find additional details about our solutions even if you do not have an account yet. We're able to assist you with any kind of question or an issue you may have - payment methods, plan features, email configuration, hosting account settings, and so on. If you employ our services, you will not ever have a situation where you have to wait for a few days to get an issue resolved like you'll need to do with numerous other companies.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from us, you will be able to contact us 24/7 for any kind of server-related issue or forvarious issues and / or questions associated with the pre-installed software the server comes equipped with. If you have not obtained your VPS server package yet, you'll be able to learn more about our solutions by giving us a telephone call or by using our live chat service. For more technical issues, you should send an e-mail message or open a ticket through your billing Control Panel and you will receive support within a maximum of 1 hour irrespective of the time of the day, even on weekends and holidays. The actual response time generally doesn't extend past 30 minutes. If you're looking for assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can add to each VPS package and our admins will assist you with any installation or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive timely support in general, let alone if you run a whole server, that's why each dedicated server that we supply comes with 24/7 support with 1-hour response time guarantee whatever the matter. This service is totally free for all of the difficulties with your server or the software that was installed from our admins during the setup, which means that you're able to contact us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing area or you can send an e-mail message, and the actual response time for either of these rarely surpasses 30 minutes as we have administrators available 24x7. In case you require general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on 3 continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you're able to include to your server plan from the billing Control Panel.