Many persons who begin using their 1st hosting account, or change companies, frequently have inquiries regarding how given things are completed or encounter predicaments when setting up various things, including emails, site settings, and so on. That is the reason why, a lot of web hosting providers have prepared documentation with standard questions and issues in order to help their clients receive info swiftly and seamlessly. Consequently, the help desk support team members can spend more time on actual problems that particular clients may be encountering, because the solution for the minor things will already be available on the Internet and clients can easily cope with them without having to touch base with the customer service team. Having comprehensive documentation is very important, particularly for new users with no practical experience whatsoever, since the web hosting service involves loads of functions and lots of individuals can get baffled about what to do. A good knowledge base can both help you complete the things that you want and get to know how the hosting service works in general.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting packages include an elaborate knowledge base where you can find info about all the predicaments that you might possibly run into and their solutions. You can read how to create and manage an electronic mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your mail client are accurate, but you aren’t able to send emails, for instance. We have tried our best to be as comprehensive as possible and to cover all the available options so as to help you save time and efforts and to supply you with different solutions for every problem. The knowledge base comprises informational articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find relevant articles about specific functions and features in every Control Panel section, whereas if you would like to check the complete article list, you can go to the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include exhaustive online technical documentation where you will find information on all the features that our in-house developed Hepsia Control Panel comes with, along with solutions to various questions and complications that you could bump into. All installation guides contain comprehensive specifications, which goes to say that you will not need to worry about overlooking something in case you would like to export a MySQL database, for instance. The troubleshooting articles include different viable causes of given issues and the solution for each one of them, so in case you’re unable to send emails even though you have the right outgoing mail server settings, for instance, you can swiftly see what the reason for this might be and repair the issue with a couple of mouse clicks in your mail client. As Hepsia offers quite a lot of features, you will be able to find applicable articles in each section. If you wish to examine all help articles, you can use the Help menu, which is located in the top right-hand corner of the screen.