Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while browsing through your website files or tweaking various settings. The ticketing system is being monitored 24x7 by our tech support team members and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to receive support. Unlike other providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request information concerning any billing or technical problem. Additionally, you can read a number of educative articles, which will help you fix the most commonly confronted problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was built with one goal in mind – that you should be able to manage everything connected with your semi-dedicated account from a single place and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an enquiry or stumble upon an obstacle, you can get in touch with our client care team members immediately without the need to go to an entirely different admin dashboard. You can look through your website files or check a variety of account settings whilst opening a new ticket or reading the answer to an old one. If you’ve got a plethora of tickets and you wish to track down a given one, you can resort to the smart search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a response in less than sixty minutes irrespective of the nature of your enquiry or issue.