A live chat is one of the several ways of communication supplied by some hosting providers as part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of contact is faster than a support ticket and it'll make it less likely to misunderstand or misspell a word compared to a telephone call with a representative. What's more, if the problem that you experience requires some time to be examined and resolved, you can do something different in the meantime instead of just waiting, as you would have to do if you call. You can also employ a live chat assistance service free of cost provided that you have Internet accessibility even if your hosting provider is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

As part of the support services that we provide for all of our cloud hosting, we have live chat support that is available 24/7, even on holidays. You will be able to get in touch with us regardless if you already have an account or not, because we can help you with nearly anything, ranging from providing you with basic information regarding our solutions in case you aren't a client yet and you are thinking about purchasing one of the packages, to assisting you with creating an e-mail account in an e-mail client. Part of the problems are more complicated and time-consuming, which means that you'll need to employ the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every day, even on weekends and holidays. It's the most effective way to find out more about our semi-dedicated servers in case you don't have an account yet or to have some problem resolved in case you're a customer and our customer support representatives will help you instantly regardless of the time of the day you join the chat. In case you are unsure which package is more suitable for your web sites, if you need advice whether you should acquire a certain upgrade and how to order it or in case you've got difficulties setting up an email account on your computer system, you are able to contact us and we'll give you the necessary info straight away. Our live chat is available even after our telephone lines go off for the day, which means that if you have an account with us, you can be certain that you'll always find instant help with any question or trouble that pops up.