One-Hour Response Guarantee

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If you’re a website owner, a problem might always crop up and it doesn’t necessarily need to be connected to the hosting service itself. For example, something could go wrong when you bring an app up to date or some crucial data might be edited or erased by accident. Whatever the nature of the problem might be, you will need to touch base with the respective client support staff and request them to retrieve a backup or to help you resolve the problem that you are struggling with. How quickly they will do that will predetermine the period of time that your sites will be unavailable. For given websites such as community sites or Internet shops, an oft-repeated unreachability often equals lost users and cash. With this in mind, it’s very important that you use the services of a hosting company that provides not only a very good help desk support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any support ticket that you post or any email that you send is only sixty minutes, even in case you contact us on weekends and national holidays. Regardless of the essence of your issue or query, we’ll lend a hand momentarily and will provide you with the required information to troubleshoot any problem with your websites. The actual reply time typically doesn’t surpass 15-20 minutes, which is the reason why you can forget about waiting for hours and hours on end to get an issue sorted out or what’s even worse than that – waiting around one whole day only to obtain a reply that more information is required whilst nothing is sorted out. We’ll assist you in a well-timed manner simply because we are aware of how costly time can be in the dynamic Internet world. The 1-hour response time guarantee is valid for any technical or billing query that you might have with regard to our cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we know just how crucial it is to get swift help, we promise that you won’t ever have to wait for more than 1 hour to obtain an answer to any ticket that you send through your semi-dedicated server Control Panel. As it is, you will rarely need to wait around for more than twenty to thirty minutes and this is valid for any enquiry regardless of its nature – billing, technical or general. Also, our tech and customer support staff is available to you 24 hours a day, which implies that even in case you submit a ticket during national holidays, you will always obtain an instant reply, which will include the answer to an inquiry, the solution to a complication or the info needed to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never have to waste a whole day hanging around awaiting a response like you would with lots of other hosting providers.