Despite the fact that this is not the mainaspect to help you distinguish a reliable cloud hosting company from a bad one and a reseller from a real supplier, being able to call and communicate with a live person is a sign that you are not working with a one-person company and that you'll be able to reach somebody any time you're in need of support. The telephone support for website hosting services may vary from basic to dedicated, therefore the issues which can be resolved with a call vary depending on the service provider. Usually, these issues are more basic and include billing or first level technical issues as more difficult tasks usually need a support ticket where both you and the administrators can follow what's going on with a given situation. Nevertheless, having the option to call your provider can save you a lot of time and efforts for the numerous small things which may eventually show up when you manage your website hosting account.

Phone Support in Cloud Hosting

We believe that the option to communicate with a live consultant is very important, for that reason we have 3 support lines around the globe (Australia, USA and UK) and you'll be able to contact us on the phone for fourteen hours every day. In case you consider buying one of our cloud hosting, for instance, you're able to give us a call and find out more about our services prior to ordering in order to be sure that we do meet all the system requirements for your websites. After the order, you can contact us about all the sales and billing troubles you may experience, or receive any type of general or basic tech information that you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will help you monitor the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

When you want more details for the semi-dedicated servers that we provide, you're able to call some of the three support phone lines we have around the world - in the United States, Great Britain and Australia. Thus, you're able to check ahead of time if our solutions are appropriate for your web sites. If you are already our customer and you've got a semi-dedicated account, you will be able to reach us on the phone for fourteen hours a day about any type of billing or general queries. For entirely technical troubles you will need to take advantage of our ticketing system so as to contact our tech support because sometroubles just require longer time to be solved, but we can help you over the phone with numerous minor tech problems as well, saving you the time and efforts.