Client Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be dealt with in no more than 60 min after the ticket or e–mail was submitted. If your issue needs further assistance from a server administrator, we’ll direct the support ticket or the email to the person in charge, without delay and we will leave a note to notify you that more time will be needed for finding the best solution. And if you make use of the Managed Servers package, any of the server administration tasks included there will be performed whenever you like.
A Top–Quality Customer Care Service
Our tech support team will be online for you 24/7/365 should you require help while working with the Website Control Panel or with any of the applications that we install on your behalf on the dedicated web hosting server. What is more if you require help with all the day–to–day administration tasks on your dedicated web hosting server, you can have a glimpse at the Managed Servers package, which includes data backup storage space, Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, etc.
An Intuitive Help Area
Our Website Control Panel has been installed by default for each dedicated server. Among its functions is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most help articles have video versions that demonstrate all the operations that you can perform in a highly illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each Website Control Panel section.