1 hour ticket response
Timeliness is our prime priority and this is the reason why we have a team of accomplished customer service technicians who will be happy to provide a swift answer to any question that you could possibly have. Simply send your customer support ticket from your Website Control Panel and we’ll respond within one hour at the latest. As a matter of fact, we work hard and aim for a 20–minute ticket response time.
An Exceptional Customer Care Service
Our help desk staff members have significant experience in the cloud hosting sector and are professional enough to deliver a quick solution to your problem. If, however, the matter at hand is not within the competence of a customer service technician, the support ticket will be sent to a developer or administrator for additional investigation.
An Intuitive Help Center Section
Integrated into the Website Control Panel is an easy–to–browse Help Center section, which includes different sources of information. You can browse through a frequently updated knowledgebase offering web hosting account administration articles and site management articles, check out our how–to video tutorials or have a glimpse at the F.A.Q. section.