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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to push the Help button, which is present on each and every page. A context menu will open. It includes exhaustive info about all the actions that you can perform on the page in question. Each context menu opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a vast range of tutorial video clips illustrating how to work with our web hosting Control Panel. They're created for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you need, have a glance at our extensive Frequently Asked Questions database, which includes questions asked by real persons and offers real solutions. We frequently update our FAQ database with new questions & answers so as to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ section either, we have a fantastic team of support engineers available 24-7 and eager to help you with any question. Each support ticket you submit will be replied to within sixty minutes (the average support ticket response time being about twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 147362

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com